Hand Service Center

Why we will no longer be a welcoming church

We’ve decided to quit being a welcoming church. No kidding. We’re giving it up. Like so many congregations, we’ve sunk an amazing amount of time and energy into becoming a welcoming church. We changed worship styles, trained greeters and ushers, wore name tags, brewed coffee, went to workshops on hospitality and put our friendliest people …

Don’t Let Users Tell You It’s “Bad Wi-Fi”

Whether you aspire for powers like the Force Visions of the Jedi, or precognition that some of our favorite DC and Marvel superheroes use to save the world, I think we can all agree that the ability to perceive future events is a unique power. Let’s forget fiction for a second and step back into r...

How to Scatter Cremated Remains

Keep your back to the wind. Start and end with some kind of ritual. Scatter with intention.

10 Behaviors of High Achievers

Robert Browning said, 'A man's reach should exceed his grasp,' but always reaching for the stars can be exhausting. It's not for everyone.

Size Doesn’t Matter: Why Your Small Business Rocks

America is the land of opportunity, and most Americans are realizing the importance of shopping locally and being loyal to small businesses. That being said, there’s also a huge amount of competiti…

4 Practices That Keep a Life Crisis From Creating a Business Crisis

Nurture relationships and practice equanimity while life is calm and you will be prepared to navigate a personal trauma that could upend your business.

7 Basic Grammar Mistakes That Make Customers Cringe

Evidence-based Practice Center Services

​ECRI Institute’s Evidence-based Practice Center Group offers an array ofcustomized services and resources to meet your needs. Our team of doctoral-levelanalysts and researchers will work closely with you to develop systematic,evidence-based ways to address your issues.

Article : 7 Tips To Build An SLA For Your Call Center Service Provider

SLA one of the most Important Documents for a Call Center Service Company.

How to Avoid Manufacturing Application Downtime

Manufacturers are turning to virtualization to boost efficiency, optimize resources, and improve margins. The availability of these critical virtualized applications is a top priority. Discover what your organization can do to prevent costly downtime.

How a Call Center Coding Issue Became a Digital Self-Service Win

For today’s contact centers, it’s vital to study customer service best practices from a variety of verticals to learn and adapt your strategy for success—which is why we’re looking to help out. Read on for a story from Jeannie Walters, CEO of 360Connext, to find out how one call center uncovered an issue coding problem that ultimately lead to fewer calls and happier customers.

How gamification is leveling up customer service

Done well, gamification can improve customer service agent and team performance. Learn the benefits of gamification and what to consider as you implement it

Call Center Statistics You Should Know

Here 25 interesting call center statistics that may prove helpful in deciding whether the use of one for your own business's strategy is appropriate.

6 Reasons to Consider Managed Services for Your Contact Center

Previously, I outlined roles and responsibilities necessary for optimal support of a cloud-based contact center. This blog explores the added benefits many organizations gain when choosing a managed service provider to assist in fulfilling these roles. Upgrading from an on premise solution to a cloud-based contact center comes with a wide range of optimizations. Cloud-based …

Remember, Call Center Agents = Your Brand.

Your brand is whatever your customers say it is. And so your brand is largely determined by your call center agents.

5 Tips for Choosing the Right Auto Body Shop

An industry expert explains how to find a body shop that can repair that dent or repaint your car the right way.